It does not pollute and does not take up space, and is totally web based, easy and intuitive: Uqido eliminates the problem of queues and long waiting times in public offices but also in museums, institutions and businesses, at the post office ... Everywhere in living memory there has been a queue so far.
Since we wait around 400 hours in the queue every year, Pier Mattia Avesani, co-founder of Uqido, has decided that “This time has a value that must be redeemed, recovered”. One click today, no queue, and more time to enjoy the world by breathing deeply and not enclosed within the walls of a waiting room.
1) When and how was the idea of UQIDO born?
It was born in 2009 while I was waiting to have the blood sample taken at a hospital. I thought that each of us in his pocket has a device that allows him, with a simple SMS, to access very advanced systems. With Alberto Silletti, a dear friend, we have thus patented an algorithm capable of predicting waiting times and started the first experimentation of the system.
2) How does it work?
The user sends a text message writing to Uqido in current Italian his need: "tomorrow around 9 I would like to have the blood sampled at the Verona hospital". The system receives the text message, interprets it, evaluates the status of the queue at the room of interest and responds with a text message to the user: "Tomorrow your turn is 139 at 9:17". The user shows up at the counter showing his turn on the SMS, without waiting for 1 minute.
3) Who is it for?
It is aimed at public offices and private offices with a large number of daily users, who have to manage waiting queues, such as post offices, hospitals, administrative offices but also museums and amusement parks
4) Simon System: what does it consist of and what are the benefits?
The Simon system it's a platform on the Cloud which implements the patented algorithm to predict waiting times. We called him Simon precisely because we wanted him to be your tail friend, the faithful friend who waits in your place. The benefits for the user are obvious, for waiting rooms they are better management of users and the human resources destined to accommodate them. To date, all public offices that have tested it in one room the year and then extended to all available rooms. For me it is a great result: in 2012 15,000 people used it to not wait an hour on average. So those cities in 2012 were more productive for a total of 15,000 hours, that's no small feat.
5) What other solutions do you propose? For what?
We are now launching Enbage.com which solves the main problem of commercial activities: filling your store with customers. It is giving us great satisfaction. The beauty is that it costs the customer only if he actually brings new customers to his store, otherwise it is free. A "satisfied or reimbursed" to the nth degree.
6) What impact does services like yours have on citizens' lives?
It is a question of quality of life and of making better use of one's time. An example? The office secretary or father of a family can now use public services without wasting entire mornings sitting in a room waiting for their turn.
7) Do you have other solutions and services in mind?
We want to extend Enbage.com so that anyone can independently configure their customer acquisition campaign and distribute it around the world. We'll see.